Privacy Assurance

Hurting Moms, Mending Hearts (HMMH) will use your information to respond to you, regarding the reason you contacted us.  HMMH will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you opt-out, HMMH may contact you via email in the future to tell the Customer about specials, new products or services, or changes to this privacy policy.

HMMH takes precautions to protect customer information. When a Customer submits sensitive information via the website the Customer’s information is protected both online and offline.

If the Customer feels that we are not abiding by this privacy policy, they should contact us immediately using our CONTACT page.

 

Returns & Exchanges

30-DAY MONEY BACK GUARANTEE (BOOKS)

REFUNDS

HMMH allow refunds of any book(s) within 30 days if the book has not been used, written in, or damaged in any way.  Any items that are not books, will only be exchanged if the merchandise is defective in some way.  To request a refund, please email HMMH customer care at HMTeam@hurtingmomsmendinghearts.org to get information on how to return the book(s). 

Please save the tracking number used to ship your return to us, as we cannot issue an exchange on any returns that are lost by the post office or do not make it to HMMH for any other reason. HMMH will process your return and notify you via email within 5-7 business days of receiving the return.  The Customer will cover shipping costs to mail returned book(s).

 

EXCHANGES

Exchanges will be given on defective merchandise only. No returns on merchandise (other than books), unless it is defective in some way.  HMMH will accept exchanges if notified by the Customer with 14 business days of receiving merchandise to qualify for an exchange of any items other than books.

For information on how to request an exchange, please email HMMH customer care at customer_care@hurtingmomsmendinghearts.org .

Please save the tracking number used to ship your return to us, as we cannot issue an exchange on any returns that are lost by the post office or do not make it to HMMH for any other reason. HMMH will process your return and notify you via email within 5-7 business days of receiving the return.  The Customer will cover shipping costs to mail returned merchandise.

SHIPPING

All shipping is done through USPS and usually takes between 5-7 business days to arrive.  Shipping rate is based on package weight. 

 501(c)(3) Tax Exempt

 

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ALL RIGHTS RESERVED

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